Thank you to everyone who participated in the Family Members Customer Satisfaction Survey 2020. This is the best set of results we have ever received – as we scored five-stars across all categories.
Getting feedback from our staff, residents and family members is very important to us. We like to listen, we like to hear new ideas and we like to make changes to improve our home. We also don’t like to rest on our laurels, we work hard every day to ensure that our care, food, social activities, management and general maintenance cannot be beaten by any other care home in the area.
The 2020 survey included 10 different categories and our family members were asked to rate each area with a score of 1-5 (1 – Poor / 2 – Below average / 3 – Average / 4 – Good / 5 – Excellent). We were delighted to see that “Excellent” was the clear winner across all categories. Family members were also give the opportunity to sum up our service in their own words – here are some of the lovely comments that we received: